Xiaomi Robot Vacuum X20 Pro Cleaner, 7000Pa Suction, All-in-One Station, Self-Cleaning, Drying, Auto Water Refill, App Control, White

At Totot, we strive to offer transparent and competitive shipping rates for our buyers. Below is an overview of our shipping options and associated costs:

Shipping

1. Standard Shipping (Within UAE):

• Shipping Cost Policy:
  • Small Products: A flat delivery fee of 10 AED per package, regardless of the quantity of small products in the order.
  • Large Products: A delivery fee of 10 AED per item for each large product in the order.

  For example:

  • If the order contains 5 small products, the delivery fee will be 10 AED only.
  • If the order contains 3 large products, the delivery fee will be 30 AED (10 AED per item).
• Delivery Time: 1 to 5 business days.
• Availability: Applicable for all orders within the UAE.

2. International Shipping:

• Cost: Varies based on the weight, dimensions, and destination of your order.
• Delivery Time: 5 to 9 business days.
• Details: Exact shipping costs will be calculated and communicated after placing the order or during the checkout.
• Additional Information: For lightweight products, shipping costs typically range between 40 to 110 AED.

Shipping Policy Highlights:

• Orders are typically processed within 1 to 2 business days before being shipped.
• Delivery times may vary due to factors such as holidays, weather conditions, or customs clearance for international orders.
• Buyers will receive a tracking link via email to monitor the status of their shipment.

Returns

1. Eligibility for Returns

• Return Window: Products can be returned within 14 days of delivery.
• Condition of Item: The item must be in its original condition, with all accessories, tags, and packaging included.
• Reasons for Return: Returns are accepted if the product is:
  • Defective.
  • Not as described.
  • Incorrect or counterfeit.

• 2. Steps to Return Your Order
  1. Log In to Your Account:
     • Visit the My Account page and log in with your credentials.
  2. Access Your Orders:
     • Navigate to the ‘My Orders’ section.
  3. Select the Order:
     • Locate the order you wish to return and click on it.
  4. Request a Return:
     • Choose the ‘Request Return’ button and provide the required details:
       • Reason for return.
       • Upload clear images of the product showing its condition.

3. Return Approval and Process

• Once your request is reviewed and approved by our team:
  • You will receive an email confirmation with further instructions.
  • A courier will be arranged for the pickup of the product.

4. Important Notes

• Non-Returnable Items: Certain items may not be eligible for returns, such as perishable goods, hygiene-related products, or custom orders.
• Refund Process: Refunds will be initiated after the product is received and inspected. Depending on your payment method, refunds may take up to 7–14 business days.

Customs

• 1. Value-Added Tax (VAT):
  • United Arab Emirates (UAE): 5% VAT applies to most purchases.
  • Other Gulf Countries:
    • Saudi Arabia (KSA): 15%
    • Oman, Qatar, Kuwait, Bahrain: 5%

  2. Import and Customs Duties:

  • Import taxes and duties may apply based on local regulations, product category, and declared value.
  • In some cases, these fees are paid by the customer upon delivery (“Paid at Door”).

  Note:

  • Customers are responsible for complying with their country’s customs regulations.
  • All required documentation for customs clearance will be provided by Totot.

Need Help?

If you have specific delivery requirements or need to make changes to your selected date:

• Email us: support@totot.ae
• Call us: +971 56 633 7279

Our team will be happy to assist you with your delivery preferences!