Cancel an order

⏱️ Cancellation Window

• Within 2 hours of ordering: instant cancellation, 100% refund including the 10 AED shipping fee.
• After 2 hours, before dispatch (status “Processing”): full item refund — the 10 AED shipping fee is non-refundable for change-of-mind cancellations.
• After dispatch (status “Shipped”): the order can no longer be cancelled — simply use our easy 14-day return process after delivery.

📱 How to Cancel — 30 Seconds

1. Log in → My Account → My Orders.
2. Open your order → tap “Cancel Request” (visible only while eligible).
3. Confirm the reason — done!

No account? WhatsApp us immediately with your order number.

💸 Refund Timing

• Cards: we process within 2 business days of approval; your bank posts it within 5–14 days.
• COD: bank transfer (IBAN) within 3–5 business days.
• Tabby / Tamara: plan cancelled or adjusted per the provider’s policy.

🆘 Need Help Fast?

WhatsApp +971 56 633 7279 — fastest for cancellations, replies within minutes (9 AM–11 PM GST daily) • support@totot.ae (subject: “URGENT: Cancel Order #…”)

Google Merchant Center Compliance Note: Cancellations allowed within 2 hours of order placement for a full refund. After 2 hours, the shipping fee (10 AED) is non-refundable for customer-initiated cancellations. Refunds processed within 2 business days of approval. Service area: UAE only.