Shipping Policy

At Totot, we deliver your orders quickly and transparently. Here are our shipping details:

One Flat Rate for All Orders

• Every order ships for just 10 AED – no matter the size, weight, or quantity.
  → 1 item or 50 items? Still 10 AED.
  → Small, large, or fragile? Still 10 AED.
  → No hidden rules. No exceptions.

Delivery Timeline

• Daily Cutoff Time: 10:00 PM GST (UAE Time).
  
  • Orders before 10 PM: Processed within 24 hours and shipped the next business day.
   
• Delivery Time: Up to 3 business days across UAE (Saturday to Thursday).
• Delay Guarantee: If we miss your delivery window due to our error, we refund your 10 AED shipping fee instantly via account credit.

Critical Notes

• UAE ONLY: No international shipping.
• All prices include 5% UAE VAT.
• No customs fees (UAE domestic orders only).

Track Your Order

• Receive a live tracking link via email as soon as your order ships.
• Monitor real-time location on a map.

Need Help?

• WhatsApp (Fastest): +971 56 633 7279
  (Tap to chat – include your order number. Replies within 8 minutes, 9 AM–10 PM GST)
• Email: support@totot.ae

Google Merchant Center Compliance Note:
“Shipping cost: Fixed 10 AED for all UAE orders. Processing time: within 24 hours. Delivery time: up to 3 business days. All prices include 5% UAE VAT. Service area: United Arab Emirates only.”