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1. Standard Shipping (Within UAE)
- Delivery Time: 1 to 5 business days.
- Availability: Available for all orders across the UAE.
Shipping Cost Policy:
Small Products:
- A flat delivery fee of 10 AED per package, regardless of the quantity of small products in the order.
- Example: If the order contains 5 small products, the delivery fee will remain 10 AED only.
Large Products:
- A delivery fee of 10 AED per item for each large product in the order.
- Example: If the order contains 3 large products, the delivery fee will be 30 AED (10 AED per item).
2. International Shipping
- Cost: Varies based on the weight, dimensions, and destination of the order.
- For lightweight items, shipping costs typically range between 40 to 110 AED.
- Delivery Time: 5 to 9 business days.
- Details: Exact shipping costs will be calculated and communicated after placing the order or during the checkout.
Processing and Delivery Times
Order Processing Time:
Orders are typically processed within 1 to 2 business days before being shipped.Delivery Schedule:
- Orders are handled from Saturday to Monday.
- The cut-off time for same-day processing is 10:00 PM. Orders placed after this time will be processed the next business day.
Delivery Delays
Delivery times may be affected by holidays, weather conditions, or customs clearance for international orders.
Tracking Your Order
Once your order is shipped, a tracking link will be sent to your email, allowing you to monitor its progress.
Customs and Import Duties
- For international orders, customs duties and taxes may apply depending on the receiving country’s regulations.
- Any additional customs fees are the responsibility of the buyer and must be paid upon delivery.
Need Assistance?
For any shipping-related questions, please contact our support team:
- Email: support@totot.ae
- Phone: +971 56 633 7279
We aim to ensure a seamless shopping and delivery experience for all our customers!