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At Totot, we strive to offer transparent and competitive shipping rates for our buyers. Below is an overview of our shipping options and associated costs:

Shipping

1. Standard Shipping (Within UAE):

• Shipping Cost Policy:
  • Small Products: A flat delivery fee of 10 AED per package, regardless of the quantity of small products in the order.
  • Large Products: A delivery fee of 10 AED per item for each large product in the order.

  For example:

  • If the order contains 5 small products, the delivery fee will be 10 AED only.
  • If the order contains 3 large products, the delivery fee will be 30 AED (10 AED per item).
• Delivery Time: 1 to 5 business days.
• Availability: Applicable for all orders within the UAE.

2. International Shipping:

• Cost: Varies based on the weight, dimensions, and destination of your order.
• Delivery Time: 5 to 9 business days.
• Details: Exact shipping costs will be calculated and communicated after placing the order or during the checkout.
• Additional Information: For lightweight products, shipping costs typically range between 40 to 110 AED.

Shipping Policy Highlights:

• Orders are typically processed within 1 to 2 business days before being shipped.
• Delivery times may vary due to factors such as holidays, weather conditions, or customs clearance for international orders.
• Buyers will receive a tracking link via email to monitor the status of their shipment.

Returns

1. Eligibility for Returns

• Return Window: Products can be returned within 14 days of delivery.
• Condition of Item: The item must be in its original condition, with all accessories, tags, and packaging included.
• Reasons for Return: Returns are accepted if the product is:
  • Defective.
  • Not as described.
  • Incorrect or counterfeit.

• 2. Steps to Return Your Order
  1. Log In to Your Account:
     • Visit the My Account page and log in with your credentials.
  2. Access Your Orders:
     • Navigate to the ‘My Orders’ section.
  3. Select the Order:
     • Locate the order you wish to return and click on it.
  4. Request a Return:
     • Choose the ‘Request Return’ button and provide the required details:
       • Reason for return.
       • Upload clear images of the product showing its condition.

3. Return Approval and Process

• Once your request is reviewed and approved by our team:
  • You will receive an email confirmation with further instructions.
  • A courier will be arranged for the pickup of the product.

4. Important Notes

• Non-Returnable Items: Certain items may not be eligible for returns, such as perishable goods, hygiene-related products, or custom orders.
• Refund Process: Refunds will be initiated after the product is received and inspected. Depending on your payment method, refunds may take up to 7–14 business days.

Customs

• 1. Value-Added Tax (VAT):
  • United Arab Emirates (UAE): 5% VAT applies to most purchases.
  • Other Gulf Countries:
    • Saudi Arabia (KSA): 15%
    • Oman, Qatar, Kuwait, Bahrain: 5%

  2. Import and Customs Duties:

  • Import taxes and duties may apply based on local regulations, product category, and declared value.
  • In some cases, these fees are paid by the customer upon delivery (“Paid at Door”).

  Note:

  • Customers are responsible for complying with their country’s customs regulations.
  • All required documentation for customs clearance will be provided by Totot.

Need Help?

If you have specific delivery requirements or need to make changes to your selected date:

• Email us: support@totot.ae
• Call us: +971 56 633 7279

Our team will be happy to assist you with your delivery preferences!