1. Shipping Policy
(URL: https://totot.ae/shipping-policy)
Shipping Policy
(Updated: November 27, 2025 | UAE Orders Only)
At Totot, every order ships for one flat rate: 10 AED – no matter the size, weight, or quantity.
✅ Key Details
- Price: 10 AED for all orders (1 item or 50 items = same price).
- Processing Time: Within 24 hours (orders before 10 PM GST ship next business day).
- Delivery Time: Up to 3 business days across UAE (Saturday to Thursday).
- Tracking: Live link via SMS/email when shipped.
- Delay Guarantee: If we miss your delivery date due to our error, 10 AED refunded instantly.
⚠️ Critical Notes
- UAE ONLY: No international shipping.
- All prices include 5% UAE VAT.
- No customs fees (domestic UAE orders only).
📱 Support
Google Merchant Center Compliance Note:
“Shipping cost: Fixed 10 AED for all UAE orders. Processing time: within 24 hours. Delivery time: up to 3 business days. All prices include 5% UAE VAT. Service area: United Arab Emirates only.”
2. Returns Policy
(URL: /returns-policy)
Returns Policy
(Updated: November 27, 2025 | 14-Day Guarantee for UAE Orders)
Return within 14 days for defective, wrong, or counterfeit items – or change your mind with minimal fees.
Eligibility
- Window: 14 days from delivery date.
- Condition: Unused, in original packaging with all tags, accessories, and free gifts.
- Accepted Reasons: Defective, not as described, wrong item, counterfeit.
Non-Returnable Items
Hygiene products (earrings, masks, underwear), perishables, custom orders, or digital goods.
Return Process
- Log in → My Account → My Orders → Select order.
- Click “Request Return” → Select reason → Upload 1 clear photo (required for defective/wrong items).
- Defective/Wrong Items: We cover ALL return shipping costs (free pickup or drop-off).
- Change of Mind / Used Items: Customer bears ALL return shipping costs and payment gateway fees. Drop off at any Aramex location or arrange pickup.
(Note: Rejected returns due to use or missing parts will be shipped back to you at your expense).
Refunds
- Processing: Begins after quality inspection approval AND once funds are received from the payment processor.
- Credit/Debit Cards (Stripe): ~7 business days for Stripe processing + 3–5 business days to your card after funds reach us. (Payment gateway fees are non-refundable for change-of-mind).
- Cash on Delivery (COD): 3–5 business days via bank transfer (provide IBAN to support@totot.ae) after funds are available in our account.
- Tabby: Processed per Tabby’s policy. Tabby Refund Policy
- Tamara: Processed per Tamara’s policy. Tamara Refund Policy
- Shipping Fee: Original shipping fee is non-refundable for change-of-mind returns.
Support
- WhatsApp: +971 56 633 7279 (Include your order number)
- Email: support@totot.ae
Google Merchant Center Compliance Note:
“14-day return window. Customer bears return shipping costs and payment gateway fees for change-of-mind returns. Defective/wrong items qualify for free returns and full refund. All returns are subject to quality inspection. Refunds processed within 3-5 business days after funds are received from the payment processor (approx. 10-12 business days total for cards). All refunds include 5% UAE VAT. Service area: United Arab Emirates only.”
3. VAT & Tax Policy
VAT & Tax Policy
(Updated: November 27, 2025 | UAE Orders Only)
💰 Transparent Pricing
- 5% UAE VAT is included in all product prices and shipping fees.
- No hidden taxes – what you see at checkout is what you pay.
🚫 No International Fees
- UAE ONLY service – no customs duties, import taxes, or international fees.
- All orders are domestic UAE shipments (no customs clearance required).
📱 Support
Google Merchant Center Compliance Note:
“All prices include 5% UAE VAT. No additional taxes or customs fees apply. Service area: United Arab Emirates only.”
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