Legal

Cookie Policy

(Last Revised: November 27, 2025 | UAE Orders Only)

At Totot.ae, we use cookies to enhance your browsing experience while fully complying with UAE Federal Decree-Law No. 45 of 2021 (Personal Data Protection Law – PDPL). This policy explains exactly how we use cookies, what information we collect, and how you can manage your preferences.

🇦🇪 UAE-Specific Cookie Compliance

Governing Law: This policy complies with UAE PDPL regulations enforced by the UAE Data Office.
Data Localization: All cookie data is processed and stored on servers located within the United Arab Emirates.
Regulatory Authority: For cookie-related concerns, you may contact the UAE Data Office
Business Registration: Better Tech Mobile Phone & Computers – Sole Proprietorship LLC (License No. CN-4549043).

🍪 Types of Cookies We Use

We use only essential and functional cookies required for UAE e-commerce operations:

Cookie Type	Purpose	Duration	Legal Basis (UAE PDPL)
Essential Cookies	• Secure login<br>• Shopping cart functionality<br>• Payment processing security	Session + 7 days	Article 5(1)(a) – Contract performance
Performance Cookies	• Site speed optimization<br>• Error monitoring<br>• UAE user experience improvements	30 days	Article 5(1)(b) – Legitimate interest
Functional Cookies	• Language preferences<br>• UAE region settings<br>• Currency selection (AED)	90 days	Article 5(1)(d) – Consent
Marketing Cookies	• Personalized offers<br>• Abandoned cart recovery (UAE customers only)	60 days	Article 5(1)(d) – Consent

⚠️ Third-Party Cookies:
We use limited third-party cookies from UAE-approved providers only:
• Stripe (payment processing – essential for transactions)
• Aramex UAE (delivery tracking – essential for shipping)
• Google UAE Analytics (with IP anonymization enabled)

🔍 Information Collected Through Cookies

We collect minimal data necessary for UAE operations:

Device Information: Browser type, screen resolution, operating system
Usage Data: Pages visited, time spent on site, click patterns
Location Data: UAE emirate/city (derived from IP address, not precise location)
Performance Metrics: Page load times, error rates, checkout completion rates

❌ We NEVER collect via cookies:
• Emirates ID numbers
• Payment card details (handled by Stripe)
• Personal identifiers not required for service delivery

🛡️ Cookie Security & Data Protection

Encryption: All cookie data transmitted via TLS 1.3 encryption
Anonymization: IP addresses are anonymized before storage (UAE PDPL Article 10 compliance)
Access Controls: Only authorized UAE-based staff can access cookie analytics
Retention Limits: All cookie data automatically deleted after maximum retention periods shown above

⚙️ Managing Your Cookie Preferences

Cookie Consent Banner

When you first visit totot.ae, you’ll see our UAE-compliant cookie banner (bottom-left corner)
You can:
• Accept all cookies
• Reject non-essential cookies

Browser Settings for UAE Users

Browser	Steps to Manage Cookies
Google Chrome	Settings → Privacy & Security → Cookies and site data → “See all cookies and site data”
Safari	Preferences → Privacy → Manage Website Data → Search “totot.ae”
Firefox	Preferences → Privacy & Security → Cookies and Site Data → “Manage Data”
Edge	Settings → Cookies and site permissions → Manage and delete cookies

Opt-Out Tools

For marketing cookies only (essential cookies cannot be disabled):

Google Analytics Opt-out: tools.google.com/dlpage/gaoptout
Facebook Ads Preferences: www.facebook.com/ads/preferences

⚠️ Important: Disabling essential cookies may prevent you from completing purchases or accessing your account.

🔁 Your Rights Under UAE Law

As a UAE resident, you have the right to:

Access cookie data we hold about your browsing sessions
Delete your cookie preferences and require us to reset them
Restrict processing of non-essential cookie data
Data Portability – receive your cookie data in machine-readable format

✉️ To exercise these rights:
Email support@totot.ae with subject “UAE COOKIE REQUEST” + your account email.
We respond within 5 business days (faster than UAE PDPL’s 15-day requirement).

📱 UAE Support for Cookie Issues

For cookie-related concerns or technical issues:

WhatsApp (Fastest): +971 56 633 7279
(Tap to chat – include device type and browser. Replies in <15 mins, 9 AM–10 PM GST)
Email: support@totot.ae (subject: “URGENT: Cookie Problem #______”)
Registered Address:
Better Tech Mobile Phone & Computers
Al Mantaqah As Sina’iyah 1,278 St, Musaffah
Abu Dhabi City, Zone: Musaffah
P.O. Box 20317, UAE

🔄 Policy Updates

Notification: We email account holders about significant cookie policy changes.
Last Review: This policy was reviewed by UAE legal counsel on November 25, 2025.
Version Control: Current version: UAE-PDPL-COOKIES-2025-v2.1

Google Merchant Center Compliance Note:
“Cookie usage complies with UAE Federal Decree-Law No. 45 of 2021 (PDPL). Essential cookies only used for contract performance. Marketing cookies require explicit opt-in consent. All cookie data stored on UAE-based servers. Data retention periods: Essential cookies (7 days), Performance cookies (30 days), Functional cookies (90 days), Marketing cookies (60 days). Contact for cookie requests: support@totot.ae. Registered business address: Al Mantaqah As Sina’iyah 1,278 St, Musaffah, Abu Dhabi 20317. UAE commercial license number: CN-4549043.”

For questions or concerns about our Cookie Policy, please contact us at support@totot.ae.