Legal

Eligibility for Money Back

You are eligible for a full refund under the following circumstances:

• Damaged or Defective Products: If the product you receive is damaged, defective, or non-functional.
• Wrong Item Delivered: If the product does not match the description, specifications, or photos provided on our platform.
• Order Cancellation: If you cancel your order before it is shipped.
• Non-Delivery: If your order is not delivered within the stated time frame and no valid reason for the delay is provided.

How to Request Your Money Back

1. Log into your account:
   • Go to the “My Orders” section.
2. Select the order:
   • Choose the order you wish to request a refund for.
3. Click on the “Refund” button:
   • Provide a reason for the refund request.
   • Attach supporting evidence (e.g., photos of damaged items).
4. Submit your request:
   • Our team will review your request and notify you of the decision within 3 to 5 business days.

Refund Process

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time:
  • Bank Cards: Refunds may take 5 to 10 business days, depending on your bank.
  • Other Payment Methods: Refund timelines may vary based on the selected payment option.
• Shipping Fees: If the issue lies with damaged, defective, or incorrect items, any paid shipping fees will also be refunded.

Important Notes

• Refunds are only applicable within 14 days of receiving the product.
• Items must be returned in their original packaging and condition unless the issue involves damage or defects.
• Refunds are not available for items deemed ineligible due to misuse or negligence by the buyer.

Need Help?

If you encounter any issues or have further questions about our Money Back Policy, feel free to contact our support team:

• Email: support@totot.ae
• Phone: +971 56 633 7279

Your satisfaction is our top priority, and we are committed to ensuring a hassle-free refund process.