Legal

• Data Processing: Your personal data is processed in compliance with UAE PDPL Article 5
• Cross-Border Transfers: No personal data is transferred outside UAE except for:
  • Payment processing via Stripe under UAE Central Bank Circular 14 of 2021
  • Shipping data shared with Aramex UAE for delivery purposes
• Data Subject Rights: Exercise your UAE data rights by emailing  support@totot.ae  with subject “UAE DATA REQUEST”
• Retention Period: Account data retained for 5 years after last activity (UAE Commercial Companies Law Article 26)

⚠️ Limitations of Liability

Our Commitments

• Platform uptime of 99.5% during UAE business hours (9 AM–10 PM GST)
• Order accuracy rate of 99.8% for product specifications and pricing
• 24-hour response time for reported security vulnerabilities

Exclusions

Totot shall not be liable for:

• Consequential damages arising from platform downtime (excluding payment processing failures)
• Price differences resulting from market fluctuations during order processing
• Delivery delays caused by UAE national holidays, extreme weather, or force majeure events
• Losses resulting from user negligence (e.g., password sharing, phishing susceptibility)

Maximum Liability

In no event shall Totot’s total liability exceed the amount paid by you for the specific order giving rise to the claim, or AED 5,000, whichever is greater (per UAE Consumer Protection Law Article 16).

🚫 Termination Rights

By Totot

We may terminate your access immediately if you:

• Violate UAE laws or regulations through platform use
• Attempt to compromise platform security or data integrity
• Provide false information during registration or transactions
• Engage in fraudulent payment activities

By You

You may terminate this agreement by:

• Submitting written notice to  support@totot.ae
• Deleting your account through My Account Settings
• Ceasing all platform usage (account data retained per UAE legal requirements)

Post-Termination Obligations

• Outstanding payments remain due and collectible
• Intellectual property rights survive termination
• Dispute resolution provisions remain enforceable for 3 years

🌐 Third-Party Services

Integrated Providers

• Stripe: Payment processing governed by UAE Central Bank approved agreements
• Aramex UAE: Logistics services under UAE Federal Transport Authority regulations
• Hostinger UAE: Infrastructure hosting compliant with UAE NESA security standards

Limitations

Totot is not responsible for:

• Service disruptions from third-party providers (maximum liability limited to AED 1,000 per incident)
• Changes to third-party terms of service not under our control
• Data handling practices of third parties beyond our contractual agreements

⚡ Force Majeure

Totot shall not be liable for failure to perform obligations due to:

• UAE national emergencies or security alerts
• Natural disasters affecting UAE infrastructure (sandstorms, extreme heat events)
• Government directives requiring service suspension
• Critical infrastructure failures (power grid, telecommunications networks)

In such events, we will:

1. Notify affected users within 24 hours via SMS/WhatsApp
2. Suspend services only for the minimum necessary duration
3. Prioritize restoration of essential e-commerce functions

📱 UAE Dispute Resolution

Preferred Resolution Path

1. Direct Resolution: Contact support@totot.ae or WhatsApp +971 56 633 7279
2. Mediation: If unresolved within 14 days, mediation through Abu Dhabi Commercial Conciliation Center (ADCCC)
3. Litigation: As last resort, proceedings in Abu Dhabi courts with UAE-qualified legal counsel

Required Documentation

For any dispute, you must provide:

• Original order confirmation with order number
• Screenshots of relevant platform interactions (with timestamps)
• UAE contact details for service of legal notices
• Emirates ID or business license copy for identity verification

📧 Contact & Legal Notices

For license agreement inquiries or legal notices:

• Legal Department:  support@totot.ae
• UAE Registered Address:
  Better Tech Mobile Phone & Computers
  Al Mantaqah As Sina’iyah 1,278 St, Musaffah
  Abu Dhabi City, Zone: Musaffah
  P.O. Box 20317, UAE
• WhatsApp Legal Channel: +971 56 633 7279 (9 AM–5 PM GST, business days only)

Required UAE Disclosures:
This platform is licensed and regulated under UAE Commercial License CN-4549043.
No part of this platform may be reproduced without written permission from the license holder.
All prices include 5% UAE VAT as required by Federal Decree-Law No. (8) of 2017.

Google Merchant Center Compliance Note:
“Platform operated by Better Tech Mobile Phone & Computers – Sole Proprietorship LLC under UAE Commercial License CN-4549043. Service area: United Arab Emirates only. All disputes subject to Abu Dhabi courts jurisdiction. Data processing complies with UAE PDPL Article 5. Maximum liability capped at AED 5,000 per claim. Registered business address: Al Mantaqah As Sina’iyah 1,278 St, Musaffah, Abu Dhabi 20317.”