💸 Refund Timelines by Payment Method
• Credit/Debit Card (Stripe): ~7 business days for Stripe processing + 3–5 business days to your card after funds reach our account. (Note: Payment gateway processing fees are non-refundable for change-of-mind returns).
• Cash on Delivery (COD): 3–5 business days via bank transfer (provide IBAN via WhatsApp or email) after quality inspection and once funds are available in our account.
• Tabby: Processed per Tabby’s policy. Tabby Refund Policy
• Tamara: Processed per Tamara’s policy. Tamara Refund Policy
• Cash on Delivery (COD): 3–5 business days via bank transfer (provide IBAN via WhatsApp or email) after quality inspection and once funds are available in our account.
• Tabby: Processed per Tabby’s policy. Tabby Refund Policy
• Tamara: Processed per Tamara’s policy. Tamara Refund Policy
⚠️ Important Notes
• Change-of-Mind Returns: The original shipping fee (10 AED) and payment gateway fees are non-refundable.
• Defective/Wrong/Damaged Items: You receive a full refund (including original shipping and gateway fees).
• Quality Inspection: All returned items are inspected. If an item is found used, damaged by the customer, or missing parts, the return will be rejected and shipped back to you at your expense.
• VAT: 5% UAE VAT is always included in all approved refund amounts.
• Expired/Lost Cards: If your original card is no longer active, we will issue store credit to your account after identity verification.
• Defective/Wrong/Damaged Items: You receive a full refund (including original shipping and gateway fees).
• Quality Inspection: All returned items are inspected. If an item is found used, damaged by the customer, or missing parts, the return will be rejected and shipped back to you at your expense.
• VAT: 5% UAE VAT is always included in all approved refund amounts.
• Expired/Lost Cards: If your original card is no longer active, we will issue store credit to your account after identity verification.
⏱️ Refund Process
- Inspection: We inspect the returned item upon receipt at our facility.
- Approval: We review and approve valid returns within 24 hours of inspection.
- Confirmation: You’ll receive an email with refund details immediately after approval.
- Tracking: You can check the status anytime in My Account → My Orders.
🆘 Delays? We Fix Them Fast
• WhatsApp (Priority): +971 56 633 7279 (Tap to chat – replies within 15 mins, 9 AM–10 PM GST. Include your order number).
• Email: support@totot.ae (Subject: “URGENT: Refund Delay #______”)
• Email: support@totot.ae (Subject: “URGENT: Refund Delay #______”)
Google Merchant Center Compliance Note:
“Customer bears return shipping costs and payment gateway fees for change-of-mind returns. Defective/wrong items qualify for free returns and full refund. All returns are subject to quality inspection. Refunds processed within 3-5 business days after funds are received from the payment processor (approx. 10-12 business days total for cards). All refunds include 5% UAE VAT. Service area: United Arab Emirates only.”
“Customer bears return shipping costs and payment gateway fees for change-of-mind returns. Defective/wrong items qualify for free returns and full refund. All returns are subject to quality inspection. Refunds processed within 3-5 business days after funds are received from the payment processor (approx. 10-12 business days total for cards). All refunds include 5% UAE VAT. Service area: United Arab Emirates only.”
No products in the cart.