💸 Refund Timelines by Payment Method
Important Notes:
- Original shipping fee (10 AED) is non-refundable for change-of-mind returns.
- Full refunds (including shipping) for defective/wrong/damaged items.
- 5% UAE VAT is always included in refund amounts.
- If your original card is expired/lost, we’ll issue store credit after verification.
⏱️ Refund Process
- Approval: We review returns within 24 hours of receiving the item.
- Confirmation: You’ll get an email with refund details immediately after approval.
- Tracking: Check status anytime in My Orders .
🆘 Delays? We Fix Them Fast
- WhatsApp (Priority): +971 56 633 7279
(Tap to chat – replies within 15 mins, 9 AM–10 PM GST) - Email: support@totot.ae (include “URGENT: Refund Delay” in subject)
Google Merchant Center Compliance Note:
“Refunds processed within 5 business days of item receipt. Non-refundable shipping fee applies only to change-of-mind returns. Full refunds (including shipping) for defective items. All refunds include 5% UAE VAT. Service area: United Arab Emirates only.”
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