How will I be refunded?

Email: support@totot.ae
Phone: +971 56 633 7279

Credit/Debit Card Payments:
- If you paid using a credit or debit card, the refund will be credited back to the same card.
- Processing Time: 7–14 business days, depending on your bank or card issuer.
Online Payment Gateways (e.g., Apple Pay, Google Pay):
- Refunds will be sent back to the same payment gateway account.
- Processing Time: 5–10 business days, depending on the platform’s policies.
Cash on Delivery (COD):
- If you paid using COD, refunds will be transferred to your bank account or issued as a store credit.
- A representative will contact you to collect the necessary banking details.
- Processing Time: 5–7 business days after bank details are provided.

Refund Processing Steps:
1. Refund Confirmation:
  - Once your return or cancellation request is approved, you will receive a confirmation email or SMS.
2. Processing Time:
  - Refunds are initiated immediately, but processing times may vary depending on the payment provider.
3. Tracking Your Refund:
  - You can track your refund status by visiting the ‘My Orders’ section on your Totot Account.

If you experience delays or have questions about your refund:

Our support team is here to help!

Returns & Refunds