How do I cancel an order?

At Totot, you can cancel orders quickly and easily – but timing matters. Here’s how it works:

⏱️ Eligibility Window

• Cancel within 2 hours of order placement:
  → 100% refund (including 10 AED shipping fee).
• After 2 hours but before dispatch (status: “Processing”):
  → Full refund of item cost, but 10 AED shipping fee is non-refundable (change-of-mind).
• After dispatch (status: “Shipped”):
  → Cannot cancel – but you can return the item for a full refund upon delivery (follow our Returns Policy ).