Steps to Cancel Your Order:
Log in to Your Account:
- Visit the My Account page and sign in with your credentials.
Go to Your Orders:
- Navigate to the ‘My Orders’ section, where you’ll find a list of all your recent purchases.
Select the Order You Wish to Cancel:
- Click on the order that you want to cancel.
Click the ‘Cancel Request’ Button:
- If the order is still in the ‘Processing’ status, you will see the ‘Cancel Request’ button. Click it to initiate the cancellation process.
Important Notes:
- Eligibility: Orders that have already moved to the ‘Shipped’ or ‘On Hold’ status cannot be canceled.
- Refunds: If payment was already processed, a refund will be issued to your original payment method within 7–14 business days after the cancellation is approved.
Need Assistance?
If you’re unable to cancel your order or need additional help:
- Email: support@totot.ae
- Phone: +971 56 633 7279
Our support team is available to assist you with any issues related to order cancellations.
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