What if my order is damaged?

Upon receiving your order, inspect the package thoroughly for any visible damage before accepting it. If you notice any issues, you can:

2. Reporting a Damaged Item
If you find that your order is damaged after opening the package:
1. Log in to Your Account:
  - Go to the My Account page and log in with your credentials.
2. Access Your Orders:
  - Navigate to the ‘My Orders’ section and select the affected order.
3. Request a Refund:
  - Click on the ‘Refund’ button and provide the following details:
    - Clear photos of the damaged product and packaging.
    - A description of the damage.

Once your claim is reviewed and approved:

Replacement: A new product will be sent to you at no additional cost.
Refund: If a replacement is not possible, we will process a refund to your original payment method. Refunds typically take 7–14 business days to complete.

Time Frame: All damage claims must be reported within 48 hours of delivery to ensure eligibility.
Keep the Packaging: Retain the original packaging and damaged item until the return process is complete.

If you have further questions or need assistance:

Our support team is dedicated to resolving your issue as quickly as possible.

Returns & Refunds