(Updated: November 27, 2025 | 14-Day Guarantee for UAE Orders)
✅ Eligibility
- Return Window: Within 14 days of delivery date.
- Condition Required: Unused item in original packaging with all tags, accessories, and free gifts included.
- Accepted Reasons:
• Defective item
• Product not as described
• Wrong item received
• Counterfeit product
🚫 Non-Returnable Items
Hygiene-sensitive products (earrings, masks, underwear), perishables (food/beauty samples), custom-made orders, or digital goods.
📦 3-Step Return Process
- Log In & Select Order:
Go to My Account → My Orders . - Request Return:
Click “Request Return” → Select reason → Upload 1 clear photo of the item (required for defective/wrong items). - Free Pickup or Drop-off:
- Defective/Wrong Items: We arrange FREE courier pickup within 24 hours.
- Change of Mind: Flat 10 AED return fee (deducted from refund). Drop off at any Aramex location using your return label.
- Log In & Select Order:
💸 Refund Timeline
Important:
- Original shipping fee (10 AED) is non-refundable for change-of-mind returns.
- We cover ALL costs (including return shipping) for defective/wrong items.
- Rejected returns? We email the reason and ship the item back to you free of charge.
🆘 Instant Support
- WhatsApp (Fastest): +971 56 633 7279
(Tap to chat – include your order number. Replies in <15 mins, 9 AM–10 PM GST) - Email: support@totot.ae
Google Merchant Center Compliance Note:
“14-day return window. Non-refundable shipping fee applies only to change-of-mind returns. Defective items qualify for free returns. Refunds processed within 5 business days of item receipt. Service area: UAE only.”
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