1. Eligibility for Returns
- Return Window: Products can be returned within 14 days of delivery.
- Condition of Item: The item must be in its original condition, with all accessories, tags, and packaging included.
- Reasons for Return: Returns are accepted if the product is:
- Defective.
- Not as described.
- Incorrect or counterfeit.
2. Steps to Return Your Order
- Log In to Your Account:
- Visit the My Account page and log in with your credentials.
- Access Your Orders:
- Navigate to the ‘My Orders’ section.
- Select the Order:
- Locate the order you wish to return and click on it.
- Request a Return:
- Choose the ‘Request Return’ button and provide the required details:
- Reason for return.
- Upload clear images of the product showing its condition.
- Choose the ‘Request Return’ button and provide the required details:
- Log In to Your Account:
3. Return Approval and Process
- Once your request is reviewed and approved by our team:
- You will receive an email confirmation with further instructions.
- A courier will be arranged for the pickup of the product.
4. Important Notes
- Non-Returnable Items: Certain items may not be eligible for returns, such as perishable goods, hygiene-related products, or custom orders.
- Refund Process: Refunds will be initiated after the product is received and inspected. Depending on your payment method, refunds may take up to 7–14 business days.
Need Help?
If you have any questions or require assistance:
- Email: support@totot.ae
- Phone: +971 56 633 7279
Our support team is here to help you with any issues regarding your return.
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