I would like to return my order

✅ Eligibility — 14 Days

• Return window: 14 days from the delivery date.
• Condition: unused, in original packaging with all tags, accessories and free gifts.
• Our fault (defective / not as described / wrong item / counterfeit): free return + full refund.
• Change of mind: also accepted — the customer bears the return shipping costs and payment-gateway fees, deducted from the refund.

🚫 Non-Returnable

Hygiene-sensitive products, perishables, custom-made orders, and digital goods. Defective units of these are still covered — contact support.

📦 3-Step Return Process

1. Log in → My Account → My Orders.
2. Request Return → choose the reason → upload 1 clear photo (required for defective/wrong items).
3. Ship it: our fault → free Aramex pickup within 24 hours; change of mind → drop off at any Aramex point with your return label or arrange a pickup (costs deducted from refund).

🔍 Quality Inspection

Approved: brand-new replacement or full refund — your choice. Rejected (item used / missing tags or accessories): the return is declined and the item is shipped back to you at your expense.

💸 Refund Timing by Payment Method

• Credit/Debit Card: we process your refund within 2 business days of approval; your bank posts it within 5–14 days. (Gateway fees are non-refundable for change-of-mind.)
• Cash on Delivery: bank transfer within 3–5 business days after inspection — just share your IBAN via WhatsApp.
• Tabby: per Tabby’s refund policy.
• Tamara: per Tamara’s refund policy.
• All approved refunds include 5% UAE VAT.

🆘 Instant Support

WhatsApp +971 56 633 7279 (fastest — include your order number, 9 AM–11 PM GST daily) • support@totot.ae

Google Merchant Center Compliance Note: 14-day return window. Customer bears return shipping costs and payment-gateway fees for change-of-mind returns. Defective/wrong items qualify for free returns and full refund. All returns are subject to quality inspection. Refunds processed within 2 business days of approval; card refunds appear within 5–14 days depending on the bank. All refunds include 5% UAE VAT. Service area: United Arab Emirates only.