How do I cancel an order?

⏱️ When can I cancel?

• Within 2 hours of ordering: instant cancellation. You get back everything you paid, including delivery, minus the payment-gateway fee if you paid by card, Tabby or Tamara (the gateway keeps its fee even on refunds). Cash-on-delivery orders are cancelled at no cost.
• After 2 hours, before shipping (status “Processing”): same terms — refund minus the gateway fee for card, Tabby or Tamara; cash-on-delivery orders cancelled at no cost.
• After shipping (status “Shipped”): the order can no longer be cancelled. It becomes a return under our 14-day return policy — refusing the delivery counts as a change-of-mind return.

📱 How to cancel — 30 seconds

1. Log in → My Account → My Orders.
2. Open the order → tap Cancel (shown only while the order can still be cancelled).
3. Confirm the reason — done.
4. No account? WhatsApp us straight away with your order number.

💸 When do I get my money back?

• Card: processed within 2 business days; your bank shows it within 5–14 days.
• Cash on delivery: nothing was charged, so nothing to refund.
• Tabby / Tamara: the plan is cancelled or adjusted under the provider’s policy.

🆘 Need help?

WhatsApp +971 50 242 8213 — daily 9 AM–11 PM (UAE time) • Email support@totot.ae • Phone +971 56 633 7279