💸 Refund Timing by Payment Method
- Credit/Debit Card: we process your refund within 2 business days of approval; your bank posts it within 5–14 days. (Gateway fees are non-refundable for change-of-mind.)
- Cash on Delivery: bank transfer within 3–5 business days after inspection — just share your IBAN via WhatsApp.
- Tabby: per Tabby’s refund policy.
- Tamara: per Tamara’s refund policy.
- All approved refunds include 5% UAE VAT.
⚠️ Important Notes
- Change of mind: the original shipping fee (10 AED) and payment-gateway fees are non-refundable.
- Defective / wrong / damaged items: full refund including original shipping and gateway fees.
- Quality inspection: items found used, customer-damaged or missing parts are declined and shipped back at your expense.
- Expired or closed card? We issue store credit to your account after identity verification.
⏱️ The Refund Process
- Inspection on arrival at our facility.
- Approval within 24 hours of inspection.
- Confirmation email with your refund details immediately after approval.
- Track it anytime in My Account → My Orders.
🆘 Delays? We Fix Them Fast
WhatsApp +971 56 633 7279 (priority — replies within minutes, 9 AM–11 PM GST daily) • support@totot.ae (subject: “URGENT: Refund #…”)
Google Merchant Center Compliance Note: Customer bears return shipping costs and payment-gateway fees for change-of-mind returns. Defective/wrong items qualify for free returns and full refund. All returns are subject to quality inspection. Refunds processed within 2 business days of approval; card refunds appear within 5–14 days depending on the bank. All refunds include 5% UAE VAT. Service area: United Arab Emirates only.
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